A returnable cup scheme that makes reuse easy

BORRO helps cafés, organisations and communities move away from single-use takeaway cups with a simple borrow, return and reuse system.

Reusable cups only work when they come back.

BORRO makes it easier for customers to borrow and return cups, while giving participating organisations the support to keep them circulating.

Why do organisations choose BORRO?

Buy fewer disposables

Every successful reuse can replace another disposable cup and lid you would otherwise need to buy.
Make reuse easier to run

Get support around staff, customers, returns and day-to-day implementation rather than building the process alone.
Measure what's working

Where reliable data is available, track reuse, return rates, single-use items avoided and wider impact.

Customers borrow a BORRO cup with a £2 refundable deposit, use it, then return it through a participating BORRO location.

The cup is washed and put back into circulation, ready to be used again.

Borrow. Use. Return. Reuse.

BORRO is designed to keep reuse working beyond launch, with support for staff, customer communications, returns and ongoing performance.

Reusable schemes have to work during real service, with busy staff, existing tills, washing processes and customers who may be seeing the system for the first time.
BORRO can be introduced alongside your existing service, with support around staff, customers, returns and day-to-day operation.
Clear return points and a simple customer journey help cups come back.
Staff guidance and customer communications help make BORRO understandable and visible.
You don't just get reusable cups. You get support to introduce them, keep them circulating and understand how the scheme is performing.
Ongoing support helps partners see where participation or returns may need attention.

BORRO in the real world

Ancoats Coffee Co.

Read how they’ve boosted customer loyalty with BORRO.
Grounded MCR in Levenshulme

Read how BORRO is supporting their local community.
Third Floor Rising in Affleck’s Palace

Read how BORRO is supporting circularity in the iconic building.
Cafe Liza

Read the success story of our pilot project at Bradford.

At The Shrewsbury and Telford Hospital NHS Trust, BORRO is already showing what reuse can achieve in a busy real-world setting.

39,100 disposable cups

39,100 disposable lids

avoided in the first five months.

What our partners say

“FSG Reusables brought a wealth of reuse expertise to NHS Solent’s sustainability improvements. FSG assisted with quality products, bespoke branding, communications, implementation guides, training and much more.”

Iain Robertson
Catering Operations Manager
Solent NHS Trust
“FSG Returnable food containers are of excellent quality and have helped New College Oxford significantly reduce our carbon footprint. The containers are strong, sturdy, leak-proof, and elevate the takeout dining experience for our students.”

Brian Cole
Catering Officer
New College Oxford
“With the expertise of Gary and Lynn from FSG, we’re moving closer to our Net Zero goals. Six sites are now running like a sustainability powerhouse, and the transition has been seamless.”

Joanne Fitzgerald
Deputy General Manager, Hotel Services
Northamptonshire Healthcare NHS Foundation Trust

BORRO is a returnable cup scheme designed to make reuse easy in everyday life. Pick up a BORRO cup from a participating location, enjoy your drink, then return it within the BORRO network so it can be used again.
To make reuse normal. BORRO’s ambition is to create a connected UK reuse network where borrowing, returning and reusing a cup becomes part of everyday life — at cafés, hospitals, universities, workplaces and across communities.
BORRO is growing towards a connected UK reuse network, expanding as more participating venues and communities join.
BORRO is designed for organisations including cafés, hospitals, workplaces, colleges and universities, as well as wider community reuse schemes.
Because successful reuse is about much more than the cup. BORRO helps organisations plan the customer journey, launch the scheme, train staff, communicate with customers, encourage returns, measure performance and keep participation going. As the network grows, partners become part of a wider connected reuse system rather than operating alone.